Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at enquiries@gadgetology.co.uk. Returns must be sent to the following address:
Unit 1, Saphire Mall, 274-276 High St, Slough SL1 1NB
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Change of Mind or Mistaken Orders
If you change your mind, no longer want the item, or placed an order by mistake, you are responsible for the return shipping cost.
We can provide you with a prepaid return label for convenience. If you choose this option, the cost of the label will be deducted from your refund, and we will inform you of the exact cost before proceeding.
Damages and Issues
Please inspect your order upon receipt. Any damages, faults, or incorrect items must be reported within 7 days of delivery. You can contact us by email at enquiries@gadgetology.co.uk, by phone, or by visiting us in-store.
If the item is found to be faulty or damaged due to our error, we will refund both the product price and the cost of return shipping.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can place a separate order for the new item.
Refunds
We’ll notify you once we’ve received and inspected your return, and let you know whether the refund has been approved. If approved, you’ll be automatically refunded via your original payment method within 10 business days.
Please note it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at enquiries@gadgetology.co.uk.
